Welcome to Thunderbolt Delivery! By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using Thunderbolt Delivery services, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Thunderbolt Delivery offers a range of delivery services, including but not limited to parcel and document delivery. We strive to provide timely and efficient delivery; however, delivery times are estimates and not guaranteed.

3. Account Responsibilities

To use our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

4. Booking and Cancellations

You can book our delivery services through our website or mobile application. Cancellations are subject to our cancellation policy, which may include a fee if canceled within a certain time frame. Please refer to our Cancellation Policy for detailed information.

5. Delivery Charges

Charges for our services are based on the delivery distance, weight, and dimensions of the parcel, and any additional services requested. All charges are detailed at the time of booking. We reserve the right to adjust charges for any additional services or changes in delivery requirements.

6. Parcel Restrictions

Certain items are prohibited from being delivered through our service. These include, but are not limited to, hazardous materials, perishable goods, and illegal items. You are responsible for ensuring that your parcel complies with all applicable laws and regulations.

7. Delivery Timeframes

While we aim to deliver within the estimated timeframes provided, we do not guarantee specific delivery times. Delays may occur due to factors beyond our control, including weather, traffic, or unforeseen circumstances.

8. Liability

Thunderbolt Delivery is not liable for any loss, damage, or delay arising from our delivery services except as required by law. In the event of loss or damage, our liability is limited to the cost of the delivery service or the value of the parcel, whichever is less.

9. Insurance

We offer optional insurance coverage for parcels. If you choose to purchase insurance, the terms and conditions of the insurance policy will apply. Thunderbolt Delivery is not responsible for any claims related to uninsured parcels.

10. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

11. Termination

We reserve the right to terminate or suspend your access to our services if you violate these Terms and Conditions or engage in any conduct that we deem inappropriate.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Your state. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in Your state.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us.

14. Privacy Policy

Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

15. Feedback and Complaints

We value your feedback. If you have any complaints or issues with our service, please contact us immediately so we can address them promptly.

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.