1. General Policy

At Thunder Bolt Delivery, our goal is to ensure timely and accurate delivery of your items. However, if you experience any issues with our services, we have established the following guidelines for returns and refunds:

2. Eligibility for Refunds

Refunds are available under the following circumstances:

• Non-Delivery: If we fail to deliver your package within the agreed-upon timeframe or if the package is not delivered at all.
• Delivery Errors: If the delivery was incorrect (e.g., wrong address or item), and the error was caused by our team.
• Service Quality: If the service provided did not meet the standards outlined in our service agreement or contract.
• Damaged Items: If items were damaged during the delivery process due to mishandling by our staff.

Note: Refunds are not available for issues resulting from customer errors or external factors beyond our control.

3. How to Request a Refund

1. Contact Us: To initiate a refund request, please contact our customer service team within [number] days of the delivery date. You can reach us via:

   • Email: [support email]
   • Phone: [support phone number]
   • Online Form: [link to online form, if applicable]

2. Provide Details: When contacting us, include the following information:

   • Your order number or delivery reference number
   • Description of the issue
   • Any relevant photos (e.g., damaged items, incorrect delivery)
   • Proof of delivery, if available

3. Return Authorization: If applicable, we will provide you with a return authorization number and detailed instructions for returning the item.

4. Return and Refund Process

1. Investigation: Once we receive your request, our team will investigate the issue. This may involve verifying delivery records, inspecting damaged items, and assessing the circumstances of the delivery.

2. Resolution Options: Depending on the outcome of our investigation, we may offer one or more of the following resolutions:

   • Full Refund: Issued if the delivery was not completed or significantly failed to meet our service standards.
   • Partial Refund: Provided if only part of the service was affected or if the issue was partially caused by external factors.
   • Redelivery: Arranged at no additional cost if the delivery was missed or incorrect.
   • Service Credit: Offered as an alternative to a cash refund, to be used for future deliveries.

3. Processing Time: Refunds will be processed within [number] business days from the date the resolution is approved. Please allow [number] additional business days for the refund to appear on your statement.

4. Refund Method: Refunds will be issued to the original payment method used for the service. In cases where payment details are no longer valid, we will contact you to arrange an alternative refund method.

5. Handling Damaged Items

1. Immediate Reporting: Report any damage to items within [number] days of delivery. Provide photos of the damage and packaging to facilitate the claims process.

2. Inspection and Return: We may require you to return the damaged items for inspection. We will provide instructions and a prepaid shipping label if necessary.

3. Resolution: Depending on the findings, we will issue a refund, arrange for a replacement, or provide a credit for future services.

6. Redelivery and Corrections

1. Requesting Redelivery: If the delivery was missed or incorrect, contact us to arrange for a redelivery. We will ensure that the correct item is delivered at no additional cost.

2. Corrections: If there was an error in the delivery process, we will make every effort to correct the issue promptly.

7. Exclusions and Limitations

1. Customer Errors: Refunds will not be provided for issues resulting from incorrect addresses, instructions, or other errors made by the customer.

2. Force Majeure: We are not responsible for delays or issues caused by events beyond our control, including but not limited to severe weather conditions, natural disasters, or traffic disruptions.

3. Third-Party Services: If third-party services are involved in the delivery (e.g., subcontracted carriers), we will work with them to resolve issues but may have limited control over their actions.

8. Contact Information

For any questions, concerns, or to request a refund, please contact our customer service team at:

• Email: [support email]
• Phone: [support phone number]