1. Scope of Services

Our land delivery services include:

• Local Deliveries: Transport of goods within [specific area/city/region].
• Regional Deliveries: Transport of goods across [state/province/region].
• National Deliveries: Transport of goods across the country.
• Special Services: Includes expedited deliveries, fragile or high-value item handling, and scheduled deliveries.

2. Booking Procedures

1. Request for Quotation (RFQ):

   • Contact us via [email/phone/online form] to request a quotation.
   • Provide detailed information about the shipment, including:
     • Pickup and delivery addresses
     • Cargo description, weight, and dimensions
     • Preferred delivery date and time
     • Special handling requirements

2. Booking Confirmation:

   • Upon receiving your RFQ, we will provide a quotation and booking confirmation.
   • To finalize the booking, you must:
     • Confirm the quotation and booking details
     • Provide required documents (e.g., invoice, packing list)
     • Pay any applicable deposits or fees

3. Documentation:

   • Submit necessary documents, including:
     • Delivery Instructions
     • Proof of Value (for high-value items)
     • Any permits or licenses required for specific types of cargo

3. Responsibilities

1. Customer Responsibilities:

   • Accurate Information: Provide accurate details about the cargo, including its description, weight, dimensions, and any special handling requirements.
   • Compliance: Ensure compliance with all applicable regulations and requirements for the cargo, including safety, legal, and environmental standards.
   • Packaging: Properly package and label goods to prevent damage during transit. [Your Company Name] is not responsible for damage due to inadequate packaging.

2. Our Responsibilities:

   • Timely Service: Ensure timely pickup and delivery of your cargo as per the agreed schedule.
   • Communication: Keep you informed of the status of your delivery, including any delays or issues.
   • Handling: Handle your goods with care during transit to minimize risk of damage.

4. Charges and Payment

1. Delivery Charges:

   • Charges are based on factors such as cargo weight, dimensions, distance, and type of service (e.g., standard, expedited).
   • Additional charges may apply for services such as:
     • Special handling
     • Delivery to remote areas
     • Additional stops

2. Payment Terms:

   • Payment terms will be outlined in the booking confirmation. Payments are generally required prior to or upon delivery.
   • Accepted payment methods include [list methods, e.g., bank transfer, credit card].

3. Additional Costs:

   • Customers are responsible for any additional costs such as:
     • Customs duties or taxes (if applicable)
     • Storage fees for delayed pickups or deliveries
     • Detention fees for extended use of equipment or vehicles

5. Delivery Times and Scheduling

1. Estimated Delivery Times:

   • Delivery times are estimated based on factors including distance, traffic conditions, and type of service.
   • Standard delivery times will be provided at the time of booking.

2. Scheduling:

   • Specify your preferred delivery date and time when booking. We will make every effort to accommodate your request.
   • Delivery schedules may be adjusted due to unforeseen circumstances, such as traffic delays or weather conditions.

6. Handling and Delivery

1. Pickup:

   • Ensure that your cargo is ready for pickup at the agreed time and location.
   • Provide any necessary access or instructions for the pickup location.

2. Delivery:

   • Delivery will be made to the address specified in the booking.
   • If delivery cannot be completed due to reasons such as incorrect address or lack of access, additional fees may apply for redelivery or re-routing.

3. Special Handling:

   • For fragile or high-value items, notify us in advance to arrange for special handling.
   • Provide specific instructions for handling and delivery of such items.

7. Claims and Disputes

1. Claims for Loss or Damage:

   • Report any loss or damage within [number] days of delivery. Provide all relevant documentation, including:
     • Proof of damage or loss
     • Delivery and pickup documents
     • Photos of damaged goods and packaging

2. Resolution:

   • We will investigate the claim and work to resolve the issue. Compensation or resolution will be determined based on the findings and our service terms.

3. Disputes:

   • Any disputes arising from our land delivery services will be resolved in accordance with [jurisdiction] laws. Both parties agree to attempt resolution through mediation before pursuing legal action.

8. Insurance

1. Coverage:

   • We recommend obtaining insurance coverage for valuable or sensitive items to protect against loss or damage during transit. Insurance coverage is not included in the delivery charges and must be arranged separately.

2. Claims:

   • In the event of loss or damage, file a claim with your insurance provider. [Your Company Name] will assist with necessary documentation and claims processing as needed.

9. Exclusions and Limitations

1. Exclusions:

   • We are not liable for:
     • Damage due to inadequate packaging or labeling
     • Losses resulting from incorrect or incomplete documentation
     • Indirect, consequential, or punitive damages

2. Force Majeure:

   • We are not responsible for delays or damages caused by events beyond our control, including but not limited to natural disasters, strikes, or government actions.

10. Contact Information

For inquiries, bookings, or assistance, please contact our land delivery department:

• Email: [support email]
• Phone: [support phone number]