Sea Freight

Sea Freight Policy

Welcome to Thunder Bolt Delivery We are dedicated to providing reliable and efficient sea freight services to meet your global shipping needs. Our Sea Freight Policy outlines the procedures, responsibilities, and terms associated with our sea freight services. Please review the following information carefully.

 Scope of Services

Our sea freight services include:

  • Full Container Load (FCL): Complete container shipping for large volumes of cargo.
  • Less than Container Load (LCL): Shared container shipping for smaller shipments.
  • Customs Clearance: Assistance with customs documentation and procedures.
  • Port Handling: Coordination of port operations, including loading and unloading.
  • Delivery: Transport from port to final destination, if required.

2. Booking Procedures

  1. Request for Quotation (RFQ): Contact us via [email/phone/online form] to request a quotation. Provide detailed information about the shipment, including:

    • Origin and destination ports
    • Cargo description, weight, and volume
    • Preferred shipping dates
    • Special handling requirements
  2. Booking Confirmation: Upon receiving your RFQ, we will provide a quotation and booking confirmation. To finalize the booking, you must:

    • Confirm the quotation and booking details
    • Provide required documents (e.g., commercial invoice, packing list)
    • Pay any applicable deposits or fees
  3. Documentation: Submit the necessary shipping documents, including:

    • Bill of Lading (B/L)
    • Certificate of Origin
    • Packing List
    • Insurance Certificates (if applicable)

3. Responsibilities

  1. Customer Responsibilities:

    • Accurate Information: Provide accurate and complete information about the cargo, including its description, weight, dimensions, and value.
    • Compliance: Ensure compliance with all relevant regulations, including export/import controls and documentation requirements.
    • Packaging: Properly package and label goods to prevent damage during transit. [Your Company Name] is not responsible for damage due to inadequate packaging.
  2. Our Responsibilities:

    • Timely Service: Arrange for the timely and efficient handling of your shipment from the origin port to the destination port.
    • Communication: Keep you informed of the shipment status and any issues that arise during transit.
    • Customs Assistance: Provide support with customs clearance and documentation, as per our service agreement.

4. Charges and Payment

  1. Freight Charges: Freight charges are based on the volume, weight, and nature of the cargo. Charges may include:

    • Ocean freight
    • Port handling fees
    • Terminal handling charges
    • Documentation fees
  2. Additional Costs: Additional costs may apply for services such as:

    • Customs duties and taxes
    • Demurrage and detention charges
    • Port storage fees
    • Insurance premiums
  3. Payment Terms: Payment terms will be outlined in the booking confirmation. Payments are generally required prior to shipment. Accepted payment methods include [list methods, e.g., bank transfer, credit card].

5. Insurance

  1. Coverage: We strongly recommend obtaining marine cargo insurance to protect against loss or damage during transit. Insurance coverage is not included in the freight charges and must be arranged separately.

  2. Claims: In the event of loss or damage, file a claim with your insurance provider directly. [Your Company Name] will assist with necessary documentation and claims processing as needed.

6. Transit Times

  1. Estimated Transit Times: Estimated transit times are provided at the time of booking and are subject to change based on various factors, including weather conditions, port congestion, and operational delays.

  2. Delays: We are not liable for delays caused by factors beyond our control, such as adverse weather conditions, strikes, or customs delays.

7. Handling and Delivery

  1. Port Handling: We coordinate the handling of your cargo at the port of origin and destination. This includes loading, unloading, and transfer to/from the vessel.

  2. Delivery Services: If you require delivery from the destination port to the final address, additional charges will apply. Please specify your delivery requirements when booking.

8. Claims and Disputes

  1. Claims: To file a claim for loss, damage, or delay, contact us within [number] days of delivery. Provide all relevant documentation, including:

    • Proof of loss or damage
    • Shipping and delivery documents
    • Photos of damaged goods
  2. Resolution: We will investigate the claim and work with relevant parties to resolve the issue. Compensation, if applicable, will be determined based on the findings and our service terms.

  3. Disputes: Any disputes arising from our sea freight services will be resolved in accordance with [jurisdiction] laws. Both parties agree to attempt resolution through mediation before pursuing legal action.

9. Exclusions and Limitations

  1. Exclusions: We are not liable for:

    • Loss or damage due to inadequate packaging or labeling
    • Losses resulting from incorrect or incomplete documentation
    • Indirect, consequential, or punitive damages
  2. Force Majeure: We are not responsible for any delays or damages resulting from events beyond our control, such as natural disasters, war, or government actions.

10. Contact Information

For inquiries, bookings, or assistance, please contact our sea freight department:

    • Email: [support email]
    • Phone: [support phone number]